*Scroll down to view FAQ's related to security information.
Q. What makes Loes Hinse’s designs unique?
A. Loes trained in Europe to become a fashion designer, which is where she developed her unique concept of clothing construction. Over many years she has developed a distinctive pattern line that both compliments and flatters most body shapes.
Q. Can I see these garments already sewn?
A. Loes has a clothing boutique in Carmel-by-the-Sea, California. Her store is located on Lincoln Street between Ocean and 7th. At her boutique you can see how her designs can be made again and again through the seasons. Once Loes perfects a pattern she will make it available to the home-sewer. Loes’ patterns are tested for many months at her boutique before she produces them as a pattern.
Q. What kinds of fabric do you recommend using for Loes Hinse Design patterns?
A. Rayon, wool, silk, microfiber, linen, and blends, are all fabrics that Loes uses for her own clothing line. Loes recommends using high quality fabrics that have exceptional texture and drape. Her patterns are designed to compliment the body by draping subtly and smoothly over the body’s natural contour. Part of the success of the finished garment will be choosing a fabric that compliments both the design of the patterns and the person wearing them.
Q. How do I know what size to make?
A. It is recommended to take flat pattern measurements and compare them to your body measurements. Because the patterns are multisized, It is possible to create a personalized pattern by combining two different sizes.
Q. Are any of the notions required for the patterns difficult to find?
A. No. Most of the notions required to finish a garment can be purchased in your local fabric store.
Q. How many patterns will Loes Hinse Design release to the home-sewer?
A. Loes has many designs that she is constantly working on at her clothing boutique in Carmel-by-the-Sea, California. Loes plans to release a new pattern every two months. Her repertoire consists of numerous designs that are applicable to the fashion trends of the current season. They are designs that are both timeless and functional.
Q. How do I find out when new patterns have been released?
A. We will put all new releases on our website as soon as they are published. If you would like to be on our mailing list we will also notify you through the mail.
Q. How do you ship your patterns?
A. On all shipments within the United States we
use first class mail (2-3 day delivery) from the
U.S. Postal Service. Please
allow up to three weeks for delivery including
both handling and shipping. Packages outside the
U.S. are shipped standard U.S. Postal Service (arrival
time depends on the destination country).
Q. How soon will my pattern arrive once I’ve ordered it?
A. Once your order has been received it will be
processed and mailed within 3–5 business
days. However, please
allow up to three weeks for delivery including
both handling and shipping.
Q. What is your return policy?
A. As is standard with all sewing patterns, all sales are final.
Q. Do you make your mailing list available to other similar companies?
A. No. Our customers names and addresses are used only for Loes Hinse Design pattern company. We do not sell any information about our customers.
Q. What are the different ways by which I can place an order?
A. You can place an order in the following ways:
- Secure Internet Server
You can order our patterns on-line using our secure Internet server (all on-line orders are encrypted for secure transmission over the Internet). You can click on the "Click here to order" (at the bottom of each pattern page), or to see all the products in our on-line store click here.
- Fax or Postal Mail
You can print our Order Form by clicking here and fax it to us 1-831-484-1451 or send it via postal mail to: P.O Box 1430, Seaside CA 93955-1430.
- Telephone
You can place your order via telephone by calling us at 1-888-554-LOES (5637).
We accept VISA, Mastercard, Checks, and Money Orders. All sales are final.
Q. What kind of security do you use for processing my credit card order?
A. When you enter your credit card number along with your other personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. We use the powerful industry standard SSL (Secure Socket Layer) technology to encrypt all of your on-line order information.
For added security, we also encrypt your credit card number when it is stored on our server's disk, and when we retrieve our orders.
Q. Why is SSL encryption used for e-commerce merchant services on the Internet?
A. Secure credit card transactions are necessary over the open channels of the Internet. Internet connections pass through many gates and servers. Unless measures are taken to close these open channels, the opportunity is there for the information to be intercepted when conducting sales using e-commerce. SSL provides a secure connection between your web browser and our web site server.
Q. How can I tell when I'm transmitting over a secure SSL connection?
A. Netscape and Microsoft compatible browsers will display a key or lock icon on the browser's status bar to indicate that encryption has been activated, while other browsers will display their own indicators.
Q. Should I worry about someone intercepting my credit card number when ordering on-line?
A. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to our secure web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."
Many people order products online all the time. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.
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